Once you place an order, we start processing orders for shipment immediately and we are unable to make changes to, cancel, or alter your order.
You will receive a shipment confirmation within 1-2 business days after your order is placed. Depending on where you live shipping takes 2-5 days shipped via USPS. During sales or special promos shipping can be delayed. Check the website header for updates or email us at firstname.lastname@example.org if you have any questions about shipping times.
PLEASE enter your address carefully as we can not make changes once you have confirmed the order. ANDi is not responsible for lost packages due to incorrect addresses provided by customers.
Customers are responsible for packages as soon as they enter the USPS system. If there is an issue with your package once it is in USPS hands, you must contact your local post office for help. Once we take it to USPS it is out of our control and we cannot help you! If your tracking email says your package has been delivered and you can't find it OR your package is delayed, please call your local post office and they can help you track it down most of the time.
International shipping can take up to three weeks or longer depending on the season.
***IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international orders.****
We are so happy to now offer a local pickup option at our warehouse in Pleasant Grove, UT. You can select the local pickup option at checkout free of charge. We allow pickups Mon-Friday between 10am-3pm MT. We will send you an email when your order is ready for pickup!
ANDi Warehouse Address is:
405 S 100 E Unit 11
Pleasant Grove, UT 84062
Our warehouse is located downstairs in Unit 11. Please follow the ANDi sign & use the OUTSIDE stair entrance on the SW side of the building to enter.